Call Centre

Our call centre portal brings many benefits to both your customers and your business.

Asking customers to navigate through menus for trouble shooting can not only be time consuming but also lead to unnecessary returns and a low level of customer satisfaction

Our cloud based solution is designed to take you the exact place in the device to help change settings so as to optimise the device and provide natural feedback on usage, providing an enhanced customer experience.

Benefits of our Remote Solutions

Trustworthy diagnostic
tests configured to
your parameters.

Increases in “Right First
Time” fault diagnosis and
reduction of “No Fault
Found” repair bookings.

On device remote
navigation and screen
capture to aid and
confirm troubleshooting.

Opportunities to
integrate with your
line of business
applications.

Applications delivered
from the iOS or Android
store via direct OTA
download, SMS or email.

Central store of all
diagnostic and device
information available via
API for further analysis.

Access to the device
granted by the customer
through a one-time access
key pair valid for only that
one session.

Reduces the amount
of support & training
documentation needing
to be maintaned.