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Nancy Ampaw16/02/24 16:283 min read

Troubleshooting Guide for Refurbished Tech Retailers: Fixing Common DYMO Label Printer Issues

In the fast-paced environment of refurbished tech retail, smooth operations are essential for maintaining efficiency and meeting customer demands. The DYMO label printer is a vital tool in this industry, which helps organise inventory and streamline processes. However, like any piece of equipment, DYMO label printers can encounter issues that disrupt workflow. This guide will explore common DYMO printing problems and provide step-by-step solutions to address them effectively.   


Power Cycle: 

If your DYMO label printer is not functioning correctly, the first step is to perform a power cycle. This simple yet effective troubleshooting technique can often resolve minor issues. Start by unplugging the power source from your DYMO printer and disconnecting the USB cable. Allow the equipment to remain unplugged for a few minutes before reconnecting. Once the power cycle is complete, check if the issue persists. 


Blank Labels: 

One common issue with DYMO label printers is the printing of blank labels. If you encounter this problem, press the feed button on the front of your Label Writer printer. If it advances more than one label or fails to advance an entire label, it's likely due to a label issue. Ensure that the labels are loaded correctly and that genuine DYMO labels are being used. 


Incorrect Settings in DYMO Label Software: 

If pressing the feed button results in only one label advancing, it may indicate an incorrect setting in the DYMO Label Software, specifically in the "Barcode and Graphics" settings.  

Here's how to adjust these settings in 5 steps: 

  1. Open the DYMO Label Software App. 
  2. Depending on your operating system, navigate to Preferences in either the Edit menu (for Windows) or the DYMO Label menu (for Mac). 
  3. Select the "Label Writer printer" tab. 
  4. Choose "Barcode and Graphics." 
  5. Click OK to apply the changes and close the Preferences dialogue box. 


Clean Uninstall/Install: 

If the issue persists, consider performing a DYMO Clean uninstall/install. This involves uninstalling the DYMO Label Writer software, including the physical printer. Disconnect the printer during uninstallation and reconnect it once the software has been reinstalled. Launch the DYMO software and complete the setup. 


Sensor Cleaning: 

If none of the above steps resolve the issue, cleaning the sensors on the DYMO printer may be necessary. Dust and debris can accumulate over time, affecting the printer's performance. Use a soft, lint-free cloth to gently clean the sensors and remove any buildup. 


Try Another Printer: 

As a last resort, try using another working printer from a different station to isolate the problem. If the alternate printer functions correctly, it may indicate a hardware issue with the original printer that requires further investigation or professional servicing. 

In conclusion, troubleshooting DYMO label printer issues requires a systematic approach and attention to detail. Refurbished tech retailers can effectively diagnose and resolve common printing problems by following the steps outlined in this guide, ensuring smooth operations and customer satisfaction. 

Consider contacting DYMO customer service or consulting the manufacturer's documentation for more advanced troubleshooting tips and support. With the proper knowledge and resources, you can keep your DYMO label printer running smoothly and maximise its productivity in your refurbished tech retail environment. 


What do we offer? 

We understand that printer problems can be a significant bottleneck in the device refurbishment process, causing frustration and hindering efficiency. While our Blackbelt360 software may not directly resolve hardware issues with label printers, it excels in providing the best diagnostic information to troubleshoot and understand smartphone and pc/Mac refurbishment needs.  

Our sophisticated diagnostics ensure that you can produce clear and detailed labels. This level of clarity in labelling is crucial for devices undergoing repair, as it contributes to asset value maximization, ensuring that your refurbished devices retain the highest possible resale value. Trust in our software to enhance your diagnostic capabilities and streamline your label printing process, taking you one step closer to excellence in device refurbishment. 


If you’d like to see how our software can improve your device diagnostic workstreams click below for a demo. 


Nancy Ampaw

Nancy Ampaw began her career with Blackbelt Smartphone Defence, gaining unparalleled experience in marketing and content writing while establishing herself as a respected international marketing executive. She is widely known for her blogging, marketing strategy, project management, and result-driven work.